RETURNS & EXCHANGES
REFUNDS
No Refunds, Exchanges Only, and All items are FINAL SALE.
EXCHANGE
If you are not satisfied with an item purchased, simply return it within 30 days for an Exchange. All items may be Exchanged for a Credit to use towards a purchase made within 30 days of receiving your return. All Exchanges must be ACKNOWLEDGED and AUTHORIZED via Email, and within 3 calendar days from the receipt of your order. There will be a minimum Restocking Fee of $15 on All Returns, this amount will be deducted from the credit you receive. Once you receive the Exchanged item - the Order is CLOSED- No Further Exchanges or Credits will be Authorized. If no purchase have been made within 30 days, the CREDIT is no longer VALID.
If the package is returned “Unclaimed “ by your local USPS office, your shipping cost will not be refunded. If you request your package(s) to be reshipped it is your responsibility to pay for the cost of shipping your item (s).
To be eligible for an Exchange, your item must be in its original condition that you received it, (unwashed, unworn, or unused, & price tickets attached) and in its original packaging. You’ll also need the receipt or proof of purchase.
We cannot accept returns on Sale/Mark-down items or Gift Cards. Due to the initiated nature & hygienic standards, Shapewear is not eligible for returns.
To start a Return, you can visit our Return & Exchange Page, contact us either by Email at support@jazzyluvboutique.com or via phone (443) 713-6103 for instructions on where to send your item (s).
Pack your return in the original package if possible and be sure to include a copy of the invoice. Attach the shipping label provided on the front of the invoice and mail the package to
JazzyLuv Boutique
ATTN: RETURNS
Address: 7929 Eastern Avenue, Unit 1153, Baltimore, MD 21224
Upon your Exchange being authorized, you will have to submit tracking information for the item you are returning within 48 hours. We will send you instructions on how and where to send your package. Items sent without authorization will be refused. The processing time may take 7 to 14 business days to complete. Then it typically takes 3 to 5 business days for your Exchange to be processed.
Shipping and handling charges are Nonrefundable.
You can always contact us for any questions at support@jazzyluvboutique.com, or by phone (443) 713-6103.
LOST/STOLEN/DAMAGED ITEMS
JazzyLuv Boutique is not responsible for lost or damaged packages due to delivery errors. Delivery issues must be handled by USPS. If a package is returned for “failed delivery” due to incorrect/incomplete information, you will be responsible for the package being shipped back to you. If your package is delivered and signed for, JazzyLuv Boutique will not cover or refund the cost of the order if a customer is claiming the order is lost/stolen.
DAMAGES AND ISSUES
Please inspect your entire order upon receipt and contact us immediately if there are any defective items, damaged or if you receive the wrong item, so that we can evaluate the issue, render a decision, and make it right for you. We strive for customer satisfaction.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like Custom Products (such as special orders or personalized items), Shapewear, and any and all items that come intact with personal hygiene .